Get in Touch with Loopring Exchange

Loopring Exchange, operated by Andes Wave LLC, collects personal data including your name, email address, phone number, government-issued identification, proof of address, transaction history, IP address, device information, and cookies when you use our platform or contact us. We process this data to provide trading services, verify your identity (KYC), comply with US anti-money laundering (AML) regulations, communicate with you, improve our platform, and send relevant updates with your consent.

Your data is stored securely on encrypted servers located in the United States. We retain your personal data for a minimum of five years after account closure to comply with federal financial recordkeeping requirements. We may share your information with third-party service providers including identity verification partners, payment processors, cloud hosting providers, and analytics services, all bound by strict data processing agreements. We do not sell your personal data to third parties.

You have the right to access, correct, or delete your personal data, restrict or object to processing, and receive your data in a portable format. To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. If you are unsatisfied with our response, you may file a complaint with the Federal Trade Commission (FTC) or your state attorney general.

Loopring Exchange uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. We categorize cookies as follows: Essential Cookies (required for platform functionality, authentication, and security — these cannot be disabled), Analytics Cookies (help us understand how visitors interact with our site through services like Google Analytics, aggregated and anonymized), and Marketing Cookies (used to deliver relevant advertisements and measure campaign effectiveness, only with your explicit consent).

When you first visit our site, you will see a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customize your preferences. You can change your cookie settings at any time through your browser preferences. Most browsers allow you to block or delete cookies through their settings menus. Please note that disabling essential cookies may affect platform functionality and your ability to use certain features. We use cookies set by Loopring Exchange (first-party) and trusted partners including Google, Cloudflare, and HubSpot (third-party) for analytics and security purposes. For more details, see our full Cookie Policy at /cookie-policy.

These Terms of Service ("Terms") govern your access to and use of the Loopring Exchange platform operated by Andes Wave LLC, a limited liability company registered in Illinois, United States. By creating an account or using our services, you agree to be bound by these Terms. You must be at least 18 years old and a legal resident of the United States to use our platform. International users must verify compliance with their local laws before accessing our services.

You are responsible for maintaining the confidentiality of your account credentials, including your password and two-factor authentication keys. You agree not to use the platform for illegal activities, market manipulation, money laundering, terrorist financing, or any activity prohibited by US federal or state law. Loopring Exchange reserves the right to suspend or terminate accounts that violate these Terms or applicable regulations. All intellectual property rights in the platform, including software, trademarks, and content, remain the exclusive property of Andes Wave LLC. You may not reproduce, modify, distribute, or create derivative works without prior written consent.

Loopring Exchange provides the platform on an "as is" and "as available" basis. We make no warranties regarding uninterrupted access, error-free operation, or the accuracy of market data. To the maximum extent permitted by law, we disclaim all liability for any direct, indirect, incidental, or consequential damages arising from your use of the platform. These Terms are governed by the laws of the State of Illinois and applicable US federal law. Any disputes shall be resolved through binding arbitration in Chicago, Illinois. We may update these Terms from time to time; continued use after changes constitutes acceptance.

Trading cryptocurrencies and digital assets involves substantial risk of loss. The value of digital assets can fluctuate significantly due to market volatility, regulatory changes, technological developments, and macroeconomic factors. Past performance is not indicative of future results. You may lose some or all of the funds you deposit, and you should never trade with money you cannot afford to lose. Loopring Exchange does not guarantee any specific returns, profits, or protection against losses.

Cryptocurrency trading involves unique risks including but not limited to: smart contract vulnerabilities, blockchain network congestion, forks, airdrops, liquidity issues, and regulatory uncertainty. The zkRollup technology used by Loopring, while designed for security and efficiency, is not immune to technical failures or exploits. You are solely responsible for understanding these risks before trading. We strongly recommend consulting with a qualified financial advisor and conducting your own due diligence. Loopring Exchange is not a financial advisor and does not provide investment advice. This disclosure does not constitute a complete list of all risks associated with trading digital assets. By using our platform, you acknowledge and accept these risks.